#Trugreen employee handbook driver
#Trugreen employee handbook professional
#Trugreen employee handbook series

While we certainly know that is not the case we also know that could severely increase the companyвЂ™s liability.

Second, generic Employee Handbooks presume вЂњone size fits all.вЂќ That is like saying that the Valley Crest Employee Handbook is the best fit for EdвЂ™s Landscaping Company with 15 employees.First, generic Employee Handbooks are not usually current on all of the local, state, and federal laws that may affect a companyвЂ™s operation.The Employee Handbook is a critical tool in communicating policies to employees, specifying benefits programs, and outlining key procedures to ensure legal compliance.

#Trugreen employee handbook series

The series now appears in podcast form for the on-the-go landscape contractor.Д¬lick here to listen to вЂњThe 7th Most Serious Human Resources Mistake That Companies Make: Employee Handbooks.вЂќДЄ few handy notes appear below to assist in the process. Harvester SteveвЂ™s HR series, вЂњThe Top 10 Most Serious Human Resources Mistakes That Companies MakeвЂќ appeared in Lawn & Landscape magazine. If you have any human resources questions for Steve send him an email at or call him on his cell phone at 76. Head Harvester Steve Cesare is our point person to help companies improve their human resources programs.

#Trugreen employee handbook driver

The Harvest Group is focused on helping landscape companies вЂњharvest their potential.вЂќ One key driver of that potential is the human resources plan that companies have in place to make them more successful. вЂњIf you hire the right person, they are going to tell you what to do,вЂќ Porter said. Such a person is going to make close to what a foreman would earn, which would be $15 to $25 an hour in most markets. They should schedule your appointments, help order materials, phone customers, handle complaints, process paperwork, and stay on top of bookkeeping. The right candidate needs strong computer skills and must be well organized and personable with people over the phone. Porter said that such people can be hard to find. Porter argues that the most efficient response to this is to delegate tasks to qualified administrators. If the company has inadequate admin support and adds more sales and management personnel, it will simply make the inefficiency larger. The solution is not to hire more marketing and sales personnel, Porter said. Business owners need to focus on the tasks that bring the most value instead of on the scheduling, ordering and bookkeeping that can be handled by someone else. Porter said that if entrepreneurs want to grow their personal income, they need to delegate some of their administrative duties. In another session, Monroe Porter discussed вЂњHow to Survive, Prosper and Grow Profits in the Landscaping Business,вЂќ where he focused on the importance of business administration. If the customer were to say you had the perfect price, you would stay up all night worrying about what you left out of your estimate. It is the customerвЂ™s job to flinch at the price tag. Porter also discussed how it is important not to take the negotiation process personally. In the same way, landscapers must listen to the customer, diagnose their problem and build a working relationship around trust and competency.

Patients donвЂ™t know the science behind the pill they are prescribed, but they trust that their doctor does. He compared the selling of landscaping services to a doctorвЂ™s visit.

#Trugreen employee handbook professional

He said that a professional salesperson should adapt his or her communication style to match the customerвЂ™s personality, rather than expecting the customer to adapt to the salespersonвЂ™s way of communicating. Porter also said that selling is about trust and communication, not talking people into something. Monroe said that selling is nothing more than communicating your trade and craft to solve customer problems and fulfill their needs. In all cases, Porter said, the customer has demonstrated a need for the service, so the landscaper (or clerk or waiter) should not hesitate or feel as if they are being pushy. Porter illustrated the misconceptions of sales pressure by comparing the clerk booking your hotel room or the waiter taking your order at a restaurant to the landscaper asking for an order at the end of a presentation. Porter offered insights on sales in his light-hearted and fast-paced program. At the recent GIE+EXPO convention, Monroe PorterвЂ™s session on вЂњHow to Win Jobs and Close DealsвЂќ was jam packed.